Unopened or defective merchandise may be returned to Docs Liquor within 90 days of original purchase date. Docs Liquor requires valid identification when processing all returns and exchanges without an original receipt. Valid identification is also required to receive or redeem a non-transferable merchandise certificate or mail check.
Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 90 days of the invoice date. A mail cheque may be issued when original form of payment is unavailable for credit.
Docs Liquor accepts your cheque by utilizing an Electronic Funds Transfer (EFT) system. In the event that the EFT or draft is returned unpaid (or, if a paper cheque is accepted and the cheque is returned for any reason), there will be a return fee, as permitted by State or Commonwealth law, of $20 or more (which may include fees, collection costs and applicable state taxes). This fee may be presented to your bank electronically or submitted via a paper draft.
To return any Docs Liquor Online purchase by mail:
Send returns to:
200 Warrandyte Road, Ringwood, Victoria, 3134.
We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.